A Antecedents of Citizen-Centric E-Government Adoption: A Systematic Literature Review and Future Research Agenda: A Systematic Literature Review and Future Research Agenda

Authors

Keywords:

citizen-centric e-government adoption, adoption antecedents, systematic literature review

Synopsis

Although e-government adoption has been widely
studied, limited attention has been given to citizen-centric
adoption, despite citizens’ willingness being central to e-
government success. This study systematically synthesises the
literature to identify and conceptualise the multidimensional
antecedents of citizen-centric e-government adoption. Following
the Preferred Reporting Items for Systematic Reviews and Meta-
Analyses (PRISMA) guidelines, peer-reviewed studies published
between 2004 and 2025 were retrieved from Scopus and Web of
Science. A total of 87 studies were analysed to address four
research questions. The review identifies 21 antecedents grouped
into six dimensions: trust factors, technology acceptance
constructs, system quality, user competency, enabling conditions,
and security and privacy concerns. The Unified Theory of
Acceptance and Use of Technology (UTAUT) emerged as the most
frequently applied framework, followed by the Technology
Acceptance Model (TAM). The findings show that citizen adoption is
multidimensional and is best explained through integrated
theoretical perspectives. The proposed taxonomy offers
researchers a structured basis for empirical validation and provides
policymakers with theory-informed guidance for improving
adoption. Without addressing these interconnected antecedents, e-
government may continue to operate alongside, rather than
transform, traditional service delivery.

References

[1] I. Mohamad, L. Hughes, A. A. Alalwan, T. Malik, and Y. K. Dwivedi, “Examining the

factors influencing citizen adoption of e-government chatbot services in Jordan: A

longitudinal survey study,”

Technol. Forecast. Soc. Change, vol. 222, no. September

2024, p. 124398, 2026, doi: 10.1016/j.techfore.2025.124398.

[2] M. Alryalat, H. Alryalat, K. Alhamzi, and N. Hewahi, “E-Government Services Adoption

Assessment from the Citizen Perspective in Jordan,”

Int. J. Electron. Gov. Res., vol.

19, no. 1, pp. 1–17, 2023, doi: 10.4018/IJEGR.322440.

[3] W. Munyoka, “Electronic government adoption in voluntary environments – a case

study of Zimbabwe,”

Inf. Dev., vol. 36, no. 3, pp. 414–437, 2020, doi:

10.1177/0266666919864713.

[4] K. Olesen, L. C. Wood, and J. L. L. Chong, “Citizen Adoption in E-Government Systems:

A Meta Analysis,”

J. Glob. Inf. Manag., vol. 29, no. 6, pp. 1–28, 2021, doi:

10.4018/JGIM.294124.

[5] A. Apleni and H. Smuts,

An e-Government Implementation Framework: A Developing

Country Case Study, vol. 12067 LNCS. Springer International Publishing, 2020. doi:

10.1007/978-3-030-45002-1_2.

Published

September 5, 2026
Copyright (c) 2026 OMP

How to Cite

A Antecedents of Citizen-Centric E-Government Adoption: A Systematic Literature Review and Future Research Agenda: A Systematic Literature Review and Future Research Agenda. (2026). OMP. https://omp.pesonaweb.com/index.php/omp/catalog/book/1